Contact
We’re easy to reach
Send an email and you’ll reach a real person, with a thread you can reply in.
- hello@pealboard.com
- General questions about Pealboard, or anything that doesn’t fit the categories below.
- support@pealboard.com
- Help with your workspace or portal. Include the workspace name, the request or issue number, and the request id from the error message, if you got one.
- security@pealboard.com
- Vulnerability reports. Tell us what you found and how to reproduce it, rather than opening a public GitHub issue.
- privacy@pealboard.com
- Requests to access, export or delete your data, and questions about the data processing addendum.
Before you write to us
Most questions are already answered
- Troubleshooting: sync delays, a missing repository, a comment a customer can’t see, and what GitHub’s refusals mean.
- Getting started: six steps from creating an account to your first sync.
- Billing: what’s counted, the trial, what happens if payment lapses, and where to find your invoices.
- Glossary: what each word means, and which words Pealboard doesn’t use.
What to include when you write
- Your workspace name.
- The request number (ACME-42) or the issue (acme/app#412).
- The request id from the error message, if you got one.
- What you expected, and what happened instead.
Mersoft Corporation
Mersoft Corporation builds and operates Pealboard. It’s the company you contract with, and the one named in the terms of service, the privacy policy and the data processing addendum.
You’ll find the product itself at app.pealboard.com, the API at api.pealboard.com, the MCP server at mcp.pealboard.com/mcp, and each portal on its own subdomain of pealboard.com.